Shipping policy

At NEXLETE, we strive to deliver your orders safely, quickly, and reliably. Please read our shipping guidelines carefully.

1. Shipping Areas

• We currently ship across the UAE.
• International shipping is available to selected destinations.

2. Processing Time

• Orders are processed within 1 business day after payment confirmation.
• Orders placed on weekends or public holidays will be processed the next business day.

3. Delivery Time

• Standard shipping: 2 business days (depending on location in the UAE).
• Express shipping: 1 business day (additional charges apply and availability depends on the location).
• International shipping is dependent on the location.
• Delivery times are estimates and may vary due to factors beyond our control, including weather or courier delays.

4. Shipping Charges

• Standard shipping charges are calculated at checkout.
• Free shipping is available on all orders above AED 250.
• Shipping charges are non-refundable.

5. Order Tracking

• Once your order is shipped, a tracking number will be sent to your email or WhatsApp.
• You can track your package via the link sent by the courier company.

6. Damaged or Lost Items

• Please inspect your order upon delivery.
• If the product is damaged, contact us within 48 hours with photos or video proof.
• We will arrange for a replacement or resolution as quickly as possible.

7. Change of Address

• Please ensure your delivery address is correct and complete before placing your order.
• We are not responsible for delays or lost orders due to incorrect and incomplete address information.

8. Contact Us

For any shipping-related queries or issues, please reach out:
Email: info@nexlete.ae

Thank you for shopping with NEXLETE — we’re committed to getting your order delivered safely and on time.