Refund policy

At NEXLETE, customer satisfaction is our priority. If your purchase isn’t quite right, we’re here to assist you with a smooth return process.

Returns

NEXLETE accepts returns within 14 calendar days of the delivery date.

To qualify for a return, items must:

• Be unworn, unwashed, and in original condition
• Be free of stains, odors, or signs of wear
• Include all original tags and packaging

Non-returnable items:

• Promotional items
• Socks and swimwear (for hygiene reasons)

Refunds

Once your return is received and inspected, you will be notified of approval or denial.

If approved, your refund will be issued to your original method of payment. Please allow 5–10 business days for your bank or card issuer to process the refund.

Shipping costs are non-refundable unless the return is due to a NEXLETE error or the item arrived damaged.

Exchanges

As an online store, NEXLETE offers exchanges for size or color changes when inventory allows. If the requested item is unavailable, we will issue a refund instead.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 calendar days of delivery. We will send a replacement at no cost or provide a full refund.

Return Shipping

Customers are responsible for return shipping fees unless the return is due to a NEXLETE error.

To begin your return, please contact us at info@nexlete.ae.

Contact Us

For additional support, contact us:
Email: info@nexlete.ae